FAQ

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other region-specific payment methods.                                   How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are delivered within 5-10 business days for standard shipping.

 Can I track my order?                                                                                                                          Yes, once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package on our website or the courier's site.

 What is your return policy?
 We offer a hassle-free 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. Refunds or exchanges will be processed upon receiving the returned product.                                                        Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping fees and delivery times may vary based on the destination.

What should I do if my product arrives damaged or defective?
Please contact our customer service within 7 days of receiving the product. Provide photos of the damage/defect, and we will arrange a replacement or refund.

How do I apply a discount code?
Enter your discount code in the designated field at checkout. Ensure the code is valid and applies to the items in your cart.

Can I change or cancel my order after placing it?
If your order hasn’t been processed for shipping, you can modify or cancel it by contacting our customer service. Once shipped, changes or cancellations are no longer possible.

How do I contact customer support?
 You can reach us via email, live chat, or phone. Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (local time).

Do you offer gift wrapping or personalized messages?
Yes, we provide gift wrapping and personalized message options for an additional fee. These can be added during the checkout process.